In order to provide smooth, efficient and uniform customer service across all branches, IFIC Bank introduced 'One Stop Service' in 2017. Along with the branches, the Uposhakhas of the bank have also adopted One Stop Service model since their inception.

The idea is to cater every banking service required by a customer from a single point instead of setting up service specific desks. Visiting any of the counters of IFIC, will meet your service requirement be that as it may cash transactions, account services, pay order, chequebook, cards, fund transfer etc. Besides the general banking services, customers can also get information about the bank’s loan products and apply for them in the same counter.

One Stop Service helps the bank to build stronger relationship with the customers thus enables us to create a wholesome experience for them which sets it apart from traditional service models.